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At Finiex Chemicals, customer satisfaction and product quality are priorities. Due to the nature of industrial and specialty chemical materials, refunds and returns must follow strict guidelines to ensure product integrity, regulatory compliance, and safety.
Please read this policy carefully before placing an order.
1. Eligibility for Refunds
Refund requests may be considered only under the following conditions:
1.1 Order Cancellation (Before Dispatch)
If you wish to cancel your order before shipment, you may request a cancellation.
Approved cancellations are eligible for a refund minus processing or administrative fees, if applicable.
1.2 Duplicate Payment
If a customer mistakenly makes a double payment, the duplicate amount will be refunded after verification.
1.3 Transaction Error
If a payment processing error occurs (e.g., charged incorrectly), the customer may submit proof, and a correction will be issued promptly.
2. Non-Refundable Cases
Due to strict safety and regulatory requirements, the following are NOT eligible for refunds:
2.1 Delivered Products
Once a chemical product has been shipped, delivered, or opened, it cannot be returned or refunded because:
Chemical products cannot be restocked
Safety integrity cannot be reconfirmed
Regulatory requirements prohibit returns of hazardous materials
2.2 Misuse or Mishandling
Products damaged through improper storage, handling, or unauthorized repackaging are not eligible for refund.
2.3 Change of Mind After Delivery
Refunds are not offered for:
Change of preference
Buyer’s remorse
Incorrect ordering by the customer
2.4 Unverified Customer Accounts
Orders made under unverifiable or incomplete documentation are non-refundable once processed.
3. Damaged or Incorrect Orders
We conduct strict quality checks before dispatch. However, in extremely rare cases:
3.1 Damaged Packaging Upon Arrival
If your package arrives visibly damaged:
Take clear photographs immediately
Do not open the container
Contact customer support within 24 hours
Our team will review the evidence and assist accordingly.
3.2 Wrong Item Shipped
If an incorrect product was shipped:
Provide photos of the received item
Provide your order ID
We will investigate and offer a resolution based on the case
4. Processing of Approved Refunds
If your refund request is approved:
Refunds are processed via the original payment method
Processing time: 3–10 business days depending on your bank or payment channel
You will receive a confirmation email once the refund is issued
Administrative or transaction fees may be deducted depending on the situation.
5. Subscription & Payment Plan Refunds
For installment plans or subscriptions:
Payments already completed are non-refundable
Cancellations may apply only before the next billing cycle
If stock allocation was already reserved, administrative fees may apply
Customers must contact support for any modifications to ongoing payment plans.
6. Verification Requirements
To protect both parties, we may request:
Proof of payment
Photographic evidence
Identification (if required)
Documentation for compliance
Failure to provide valid information may affect eligibility for refunds.
7. Shipping & Delivery Issues
Refunds will not be issued for delays caused by:
Customs inspections
Border regulations
Incorrect address provided by the customer
Courier service delays
Unclaimed deliveries
Our responsibility ends once the package is handed to the approved shipping carrier unless insurance coverage was purchased.
8. Contact Us for Refund Support
For all refund-related inquiries, please contact us:
📧 Email: support@finiexchemical.com
📞 Phone: +1 (210) 369-8133
🏢 Address: 8625 Unsworth, Sacramento, CA 95828, United States
Please include:
Order Number
Full Name
Reason for Refund Request
Supporting Evidence (if applicable)
9. Acceptance of This Policy
By purchasing from Finiex Chemicals, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
